Got questions?

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Get in touch directly

Call the venue directly on 020 3479 5730

Or email us
General Enquiries: brixton@substation.co.uk
Marketing & Events: ellen@substation.co.uk
Schools & large groups: lisa@substation.co.uk

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Some frequently asked questions

I’VE CLIMBED BEFORE, DO I STILL HAVE TO FILL IN A SAFETY WAIVER?

If it’s your first visit to Substation then yes, you will need to complete a waiver. However, you only need to do a Substation facility waiver once every 2 years and we’ll send you an automatic reminder when your waiver is about to expire.

WHAT ACCESS DO I GET WITH MY DAY PASS?

Our off-peak day pass gives you access to Substation from 7:00 – 15:00 on weekdays (not including Bank Holidays) to use the café/ gym/ climbing walls/ training boards. Our peak day passes are the same access with unrestricted time allocation.

IS THERE A MINIMUM AGE?

There is no minimum age limit to climb at Substation, however all under 18s must be supervised by an adults at all times (1 adult to 2 children). Teens aged 14-17 can complete an assessment to climb independently, see our Kids and Families page to book. For interested climbers 2yrs+ we have our amazing kids-only climbing space The Wild.

DO YOU HAVE LOCKERS AVAILABLE?

Yes, there are a limited number of coded lockers in the Male & Female changing rooms and a lot of lockers in the main climbing space that require you to bring a lock.

DO I ALWAYS HAVE TO BOOK IN ADVANCE?

No, you can always purchase passes at reception but we do have a capacity so during peak times we recommend booking to guarantee access.

IS MY SESSION TRANSFERABLE OR REFUNDABLE IF I CANNOT MAKE THE SESSION?

Please email macclesfield@substation.co.uk or brixton@substation.co.uk and we will do our best to accommodate any change requests.

I LEFT MY THINGS AT SUBSTATION, WILL THEY STILL BE THERE?

Each night we collect all items left behind and store them in our lost and found. Please ask reception for your belongings next time you’re in.

Do you offer wheelchair access?

Yes. Brixton has an access ramp and disabled parking as well as lifts inside to access all areas! Our staff are trained to help should you need it. Just ask!

We re-use our holds where possible
We're gradually moving to wooden holds
We source our electricity from renewable suppliers, and intend to install solar panels
A ban on single-use plastic
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