Or email us General Enquiries: firstname.lastname@example.org Marketing & Events: email@example.com Schools & large groups: firstname.lastname@example.org
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Some frequently asked questions
I’VE CLIMBED BEFORE, DO I STILL HAVE TO FILL IN A SAFETY WAIVER?
If it’s your first visit to Substation then yes, you will need to complete a waiver. However, you only need to do a Substation facility waiver once every 2 years and we’ll send you an automatic reminder when your waiver is about to expire.
WHAT ACCESS DO I GET WITH MY DAY PASS?
Our off-peak day pass gives you access to Substation from 7:00 – 15:00 on weekdays (not including Bank Holidays) to use the café/ gym/ climbing walls/ training boards. Our peak day passes are the same access with unrestricted time allocation.
IS THERE A MINIMUM AGE?
Yes, to climb in the main climbing centre the minimum age is 4 years old and all participants 14-17 must be accompanied by an adult or have a completed parental consent form. For interested climbers 2yrs+ we have our amazing kids-only climbing space The Wild.
DO YOU HAVE LOCKERS AVAILABLE?
Yes, there are a limited number of coded lockers in the Male & Female changing rooms and a lot of lockers in the main climbing space that require you to bring a lock.
DO I ALWAYS HAVE TO BOOK IN ADVANCE?
No, you can always purchase passes at reception but we do have a capacity so during peak times we recommend booking to guarantee access.
IS MY SESSION TRANSFERABLE OR REFUNDABLE IF I CANNOT MAKE THE SESSION?