← back to all careers

Duty Manager

We are looking for a Duty Manager, on a full-time contract, to join our passionate and welcoming crew at Substation Macclesfield. Ideally candidates will have a background in customer service with a passion for people and community.


Duty Manager

Daily responsibilities:

  • Carrying out opening and closing checklists
  • Checking in climbers and yoga customers
  • Front of house duties including taking orders, serving food and drinks
  • Making coffee and other drinks produced in house
  • Working with the kitchen to ensure customers orders are taken and presented in a timely and professional manner
  • Clearing and cleaning tables after every customer with disinfectant spray
  • Centre check every hour
  • Answering the phone to customers
  • Checking and responding to answer phone messages
  • Responding to emails and social media
  • Restocking of display fridge
  • Represent Substations core values while interacting with customers and networking with partner organisations

Management responsibilities:

  • Opening / closing the centre. Ensuring all start up and close down operations are completed
  • Provide regular updates of day to day centre operations to the General Manager
  • Responsible person in case of an emergency
  • Deal with and rectify customer complaints
  • Deliver the training and signing off of new staff under the direction of the General Manager
  • Maintains all records and training
  • In the event that no General Manager is present assumes the role of Duty Manager with the exception of the advanced duties
  • The authority on all disputes, if the General Manager is not present
  • Aid in the training of new staff under the direction of the General manager
  • Be First Aid at Work trained
  • Advanced fire and safety trained
  • Ensuring the weekly, fortnightly and 4 weekly deep cleaning rota is carried out day to day
  • Assisting in delivering high standard events


  • DBS check needed
  • 40 hours per week - mixture of days evenings and weekends
  • Role split 20 hours working on the desk (front of house) and 20 hours working on community outreach
  • Driving License and access to a car is essential  


  • 1+ year Supervisor or Duty Manager experience
  • 1+ year Hospitality, or Front of House experience
  • 1+ year Account Management, or Sales experience


  • Unlimited free climbing
  • Discounted food and retail
  • Free hot drinks
  • Free fitness and yoga classes (2 per week)
  • Private healthcare

Hours: Full time, Permanent
A mixture of days, evenings and weekends

Salary: Dependant on experience
£11.00 - £11.75 per hour, plus K.P.I bonus


If you think you'd fit the bill, then please email your CV & cover letter to lisa@substation.co.uk.

Email the hiring manager

Apply with your CV and a cover letter by emailing the hiring manager. We try to get back to every applicant but that isn't always possible where there are high numbers of applicants.