Daily responsibilities:
- Carrying out opening and closing checklists
- Checking in climbers and yoga customers
- Front of house duties including taking orders, serving food and drinks
- Making coffee and other drinks produced in house
- Working with the kitchen to ensure customers orders are taken and presented in a timely and professional manner
- Clearing and cleaning tables after every customer with disinfectant spray
- Centre check every hour
- Answering the phone to customers
- Checking and responding to answer phone messages
- Responding to emails and social media
- Restocking of display fridge
- Represent Substations core values while interacting with customers and networking with partner organisations
Management responsibilities:
- Opening / closing the centre. Ensuring all start up and close down operations are completed
- Provide regular updates of day to day centre operations to the General Manager
- Responsible person in case of an emergency
- Deal with and rectify customer complaints
- Deliver the training and signing off of new staff under the direction of the General Manager
- Maintains all records and training
- In the event that no General Manager is present assumes the role of Duty Manager with the exception of the advanced duties
- The authority on all disputes, if the General Manager is not present
- Aid in the training of new staff under the direction of the General manager
- Be First Aid at Work trained
- Advanced fire and safety trained
- Ensuring the weekly, fortnightly and 4 weekly deep cleaning rota is carried out day to day
- Assisting in delivering high standard events
OTHER INFORMATION
- DBS check needed
- 40 hours per week - mixture of days evenings and weekends
- Role split 20 hours working on the desk (front of house) and 20 hours working on community outreach
- Driving License and access to a car is essential
REQUIRED EXPERIENCE
- 1+ year Supervisor or Duty Manager experience
- 1+ year Hospitality, or Front of House experience
- 1+ year Account Management, or Sales experience
PERKS
- Unlimited free climbing
- Discounted food and retail
- Free hot drinks
- Free fitness and yoga classes (2 per week)
- Private healthcare
Hours: Full time, Permanent
A mixture of days, evenings and weekends
Salary: Dependant on experience
£11.00 - £11.75 per hour, plus K.P.I bonus
HOW TO APPLY
If you think you'd fit the bill, then please email your CV & cover letter to lisa@substation.co.uk.
