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Some frequently asked questions
I’VE CLIMBED BEFORE, DO I STILL HAVE TO FILL IN A SAFETY WAIVER?
If it’s your first visit to Substation then yes, you will need to complete a waiver. However, you only need to do a Substation facility waiver once every 2 years and we’ll send you an automatic reminder when your waiver is about to expire.
WHAT ACCESS DO I GET WITH MY DAY PASS?
Our off-peak day pass gives you access to Substation from 7:00 – 15:00 on weekdays (not including Bank Holidays) to use the café/ gym/ climbing walls/ training boards. Our peak day passes are the same access with unrestricted time allocation.
IS THERE A MINIMUM AGE?
No, anyone can climb with us. Kids and teens under 18 need one adult supervisor to every two children. 14-17 year olds can take an assessment to climb unsupervised.
DO YOU HAVE LOCKERS AVAILABLE?
Yes, there are a limited number of coded lockers in the Male & Female changing rooms and a lot of lockers in the main climbing space that require you to bring a lock.
DO I ALWAYS HAVE TO BOOK IN ADVANCE?
No, you can always purchase passes at reception but we do have a capacity so during peak times we recommend booking to guarantee access.
IS MY SESSION TRANSFERABLE OR REFUNDABLE IF I CANNOT MAKE THE SESSION?
I LEFT MY THINGS AT SUBSTATION, WILL THEY STILL BE THERE?
Each night we collect all items left behind and store them in our lost and found. Please ask reception for your belongings next time you’re in. We can only hold onto lost property for a maximum of 27 days though.
Do you offer wheelchair access?
There is access into the cafe and toliets but the rest of the building is not wheelchair accessible
one of the greenest walls around
See everything we do in our latest ESG report.
Carbon neutral by 2024 and negative by 2026
We re-use and re-cyle our holds where possible
We're gradually moving to wooden holds
We source our electricity from renewable suppliers, and intend to install solar panels